There could be only few reasons why your withdrawal cannot go through. Here is why:
Ⅰ. Before requesting your first withdrawal, all players must go through the ID validation process. It only takes a few minutes to complete. If you require more information on how to validate your identity click HERE.
Ⅱ. If you have claimed a bonus, make sure to complete the wagering amount prior to submitting the withdrawal request. If you have any questions regarding wagering and how it works please click HERE.
Ⅲ. When you claim a promotion if a max cash out amount applies it means that your winnings are capped at a certain amount. Therefore when you ask for a withdrawal you need to make sure you do not go over the limit. If you require more information please click HERE.
Ⅳ. If you start playing a game because you received free spins and you want to withdraw your winnings, you need to make a real deposit to unlock the withdrawal option.
Ⅴ. Please keep in mind that as a standard player, there is a weekly withdrawal limit of $2,500. If you require more information please click HERE.
