Closing:
We understand there may be situations where you’d want to close your account. If you wish to proceed with the request, the quickest way would be to contact our Support Team via live chat.
If you prefer to do it via email, your can send your request to support@duckyluck.ag; however, it won’t be immediate as we have an email queue.
Enable:
Took a break and want to come back and play?
Just contact our Support Team via live chat. We will ask a few security questions to ensure that we’re speaking with the account holder before enabling your account.
We can complete this via email, however, it won’t be immediate as we require your security answers. Please ensure that the email address you’re using is the same as we have on file.
Note: if you close your account because of gambling issue you will never be able to re open it.
Note: The option to freeze your account is not available on our website.
