Online ID and Liveness Verification
Upon requesting your first withdrawal, you will need to complete the automated ID verification process.
Here are the steps that you will need to take:
Step 1: The process starts by asking you to read and accept the terms and conditions:
Step 2: You will need to select the ID of your choice to validate your identity:
You will be required to hold the chosen document within the on-screen frame. Make sure to prepare your document before starting and that it’s clear to avoid any issues.
The system will automatically begin the capturing process.
Note: Please make sure that you give access to your camera to allow the process to work
Step 3: Liveness validation
Once the documentation phase has been completed, the system will start the Liveness Verification. It will require you to take a selfie.
Once the verification is complete, you will be directed to the cashier to select your preferred withdrawal method.
Please note: The withdrawal will now be in queue for a review audit by our Withdrawal Team prior to being submitted for Processing.
The withdrawal timeframes apply. If you require more information click HERE
If you fail the automated ID verification, you will be required to provide documentation via email. For more information click HERE
