To ensure a smooth experience with our ID verification, follow these tips:
Have your ID ready: Select a valid, government-issued ID that has a clear photo of you (passport, driver's license, etc.).
Good lighting: Find a well-lit area without harsh shadows on your face. Avoid backlighting, as it can obscure your features.
Clear background: Choose a simple background free of distractions or other people in the frame.
Center your face: Position yourself so that your head and shoulders are fully visible within the camera frame.
Follow instructions closely: Pay attention to the specific actions requested during the liveness detection (e.g., smile, tilt head). Perform them naturally and without rushing.
Stable internet connection: Make sure your internet connection is reliable to avoid interruptions during the process.
Additional Considerations:
Browser Permissions: Check to ensure that your browser has been granted access to your devices’ camera.
Be prepared to retry: Sometimes retakes are necessary if lighting is poor or the software couldn't analyze your actions correctly. Stay calm and follow instructions. Please note that the system may ask you to submit your documents via email if it is unable to effectively verify you during liveness.
