There could be varying reasons why your deposit is being declined, but we'll offer pointers on the most common reasons for this:
Confirm that the address on your account is the same as the billing address for the credit card you're using.
After a failed credit card deposit, wait 5 minutes as we see success.
Confirm your debit or credit card allow international transactions and there’s no charge blocks (you may need to call the 800 number on the back of your card to enable this option).
Your crypto deposits haven't had enough confirmations on the blockchain yet; depending on the fee you've paid; this could take some time.
Confirm you have sufficient fundsin the account you're attempting to make a deposit with. Note, there may be additional charges such as international transaction or currency conversion fees.
If you have confirmed all the above and are still having issues, contact our Support Team via live chat
to get more advice from our friendly staff.
